FAQ

Frequently Asked Questions

How long does shipping take?

Most orders are dispatched within 1-2 business days. Delivery within Australia typically takes 5-12 business days depending on your location and the item. You'll receive tracking as soon as your order ships.

Do you offer free shipping?

Yes, shipping is free on all orders over $50 AUD. A small flat rate applies below that and is shown at checkout.

Is checkout secure?

Absolutely. Checkout is powered by Shopify with SSL encryption, and you can pay securely with all major credit and debit cards, Apple Pay, Google Pay, and Shop Pay. We never see or store your full card details.

Can I change or cancel my order?

If you need to change or cancel, email us at hi@napio.com.au as soon as possible. We dispatch quickly, so if your order hasn't shipped yet we'll do our best to help.

What is your returns policy?

Every order is backed by our 30-day comfort guarantee. If something isn't right, contact us within 30 days of delivery and we'll help with a return or exchange. See our Shipping & Returns page for full details.

How do I choose the right size?

Each product page includes sizing guidance where relevant. If you're between sizes or unsure, email us at hi@napio.com.au and we'll point you in the right direction.

How should I use a posture corrector?

Start with short sessions, around 20-30 minutes a day, and build up gradually as you get used to the feeling. Comfort first; never force it.

Are your products medical devices?

No. Napio products are designed for everyday comfort and posture support. They are not medical devices and are not intended to diagnose, treat, or cure any condition. If you have a medical concern, please speak with a healthcare professional.

Where are you based?

We're an Australian business and ship Australia-wide, with local customer support you can actually reach.

How can I contact you?

Email us any time at hi@napio.com.au, a real person will get back to you, usually within one business day.