Terms of Service

Terms of Service

Overview. This website is operated by Vital by Napio. Throughout the site, “we”, “us”, and “our” refer to Vital by Napio. By visiting our site and/or purchasing from us, you engage in our “Service” and agree to be bound by the terms below. Please read them carefully.

1. Using our store

By agreeing to these Terms, you confirm you are at least the age of majority in your state or territory. You may not use our products for any unlawful purpose or violate any laws in your jurisdiction. We reserve the right to refuse service to anyone at any time.

2. Products & pricing

All prices are in Australian Dollars (AUD) and may change without notice. We've made every effort to display our products and colours accurately, but we can't guarantee your screen shows them perfectly. We reserve the right to limit quantities, discontinue products, or correct errors in pricing or descriptions, and to cancel orders where information is inaccurate, even after an order is placed.

3. Products are for comfort, not medical use

Napio products are designed for everyday comfort and posture support. They are not medical devices and are not intended to diagnose, treat, or cure any condition. If you have a health concern, please consult a healthcare professional.

4. Orders & accuracy

You agree to provide current, complete, and accurate purchase and account information. We may refuse or cancel any order at our discretion, including where an order appears fraudulent or is placed by resellers.

5. Returns

Purchases are subject to our Refund Policy and your rights under the Australian Consumer Law.

6. Limitation of liability

Our Service and products are provided “as is” to the fullest extent permitted by law. Nothing in these Terms excludes, restricts, or modifies any guarantee, right, or remedy you have under the Australian Consumer Law that cannot lawfully be excluded.

7. Personal information

Your submission of personal information is governed by our Privacy Policy.

8. Governing law

These Terms are governed by the laws of Australia.

9. Changes

We may update these Terms at any time by posting changes to this page. Your continued use of the site means you accept those changes.

10. Contact

Questions about these Terms? Email us at hi@napio.com.au.