Privacy Policy
Privacy Policy
This Privacy Policy describes how Vital by Napio (“we”, “us”, or “the Site”) collects, uses, and discloses your personal information when you visit or make a purchase from napio.com.au.
Information we collect
When you visit the Site, we automatically collect certain device information (such as your browser, IP address, and how you interact with the Site) using cookies and similar technologies. When you place an order, we collect the information needed to fulfil it, your name, billing and shipping address, email, phone number, and payment details. Payment information is processed securely by Shopify and our payment providers; we never see or store your full card number.
How we use your information
We use your information to process and ship your orders, provide customer support, prevent fraud, and, where you've opted in, send you news, offers, and product updates. You can unsubscribe from marketing emails at any time using the link in any email.
Sharing your information
We share information with trusted service providers who help us run our business, including Shopify (our e-commerce platform), our shipping and fulfilment partners, and analytics and advertising providers such as Google. We may also disclose information where required by law. We do not sell your personal information.
Cookies
Cookies are small files stored on your device that help the Site function, remember your preferences, and understand how the Site is used. You can control cookies through your browser settings, though blocking some may affect how the Site works.
Your rights
You may request access to, correction of, or deletion of the personal information we hold about you. To make a request, or if you have any privacy questions or complaints, contact us at hi@napio.com.au. We handle personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
Children
Our Site is not intended for anyone under 16, and we do not knowingly collect their information.
Changes
We may update this policy from time to time to reflect changes to our practices or for legal reasons. Please check back periodically for the latest version.
Vital by Napio · Australia · hi@napio.com.au